Front Desk Agent
Company: THE ESTATE YOUNTVILLE
Location: Yountville
Posted on: October 2, 2024
Job Description:
FRONT DESK AGENTYountville, CALaying in the heart of Napa
Valley, The Estate Yountville features two magnificent hotels that
embody the perfect getaway and retreat. Surrounded by vineyards,
Michelin-star restaurants and exquisite views in Yountville, our
22-acre haven sits among one the most coveted viticulture regions
in the world. We invite our guests to immerse themselves in a
redesigned Wine Country experience in a delightfully vino-cultured
manner: two luxury hotels with decidedly different personalities -
the vibrant Hotel Villagio and its sophisticated counterpart,
Vintage House, a chic and tranquil sanctuary. A combined room-count
of nearly 200 rooms and suites allows us to create a memorable
experience for any occasion!
JOB SUMMARY:
Front Desk Agents are responsible for greeting and registering the
guest providing outstanding guest service during their stay and
settling the guest's account upon completion of their stay. Primary
responsibilities include: registering guests making and modifying
reservations hotel operator and concierge duties. Providing
attentive courteous and efficient service to all guests prior to
arrival and throughout their stay while maximizing room revenue and
occupancy.
Receive a $500 incentive payout upon successful completion of 90
days in this position.
ESSENTIAL JOB RESPONSIBILITIES
- Approach all encounters with guests and associates in a
friendly service oriented manner.
- Maintain high standards of personal appearance and grooming
which include wearing the proper uniform and name tag when working
(per brand standards).
- Handle requests for information mail and messages in an
efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours
of operation.
- Answer inquiries from guests regarding restaurants
transportation entertainment etc.
- Establish and maintain good communications and team work with
fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be
familiar with all in house groups; Be aware of closed out and
restricted dates.
- Obtain all necessary information when taking room reservations
and follow rate quoting scenario.
- Have knowledge of and assist in emergency procedures as
required.
- Handle check-ins and check-outs in a friendly efficient and
courteous manner.
- Fully comprehend and be able to operate all relevant aspects of
the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as
needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when
communicating with other associates.
- As needed deliver guest items such as luggage newspapers
messages packages amenities or other items requested by guests or
team members
- Maintain an up to date working knowledge of all property
amenities as well as any special events local area attractions and
things to do around the hotel.
- Perform other duties as assigned which may include but is not
limited to the following: helping coworkers in other areas of the
hotel maintaining a clean and organized work area and overall
cleanliness and safety throughout the hotel and grounds REQUIRED
QUALIFICATIONS
- High School diploma or equivalent required.
- Possess a positive and upbeat personality with a desire to
deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be
able to problem solve in order to effectively deal with internal
and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses
of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace
including anticipating preventing identifying and solving problems
as necessary.
- Must be effective at listening to understanding and clarifying
the issues raised by co-workers and guests.
- Must be able to work with and understand financial information
and data and basic arithmetic functions.
- Ability to use logic to define the problem collect information
establish facts draw valid conclusions interpret information and
deal with abstract variables for unique or unfamiliar
situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule
that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services
(i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work
environment
Hotel Villagio & Vintage House offer an attractive compensation and
benefits package and the opportunity to be part of a dynamic
team.The above is intended to describe the general content of and
requirements for the performance of this job. It is not to be
construed as an exhaustive statement of duties, responsibilities,
or requirements. Nothing in this job description restricts
management's right to assign or reassign duties and
responsibilities to this job at any time.Hotel Villagio and Vintage
House are equal opportunity employers
(Minorities/Females/Disabled/Veterans)
https://www.theestateyountville.com/ PM22
Compensation details: 20-20 Yearly Salary
PI6e3491851d96-37248-35415575
Keywords: THE ESTATE YOUNTVILLE, Petaluma , Front Desk Agent, Sales , Yountville, California
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