Guest Services Representative-Temporary Part Time
Company: Association Of Zoos & Aquariums
Location: San Francisco
Posted on: October 19, 2024
Job Description:
AZA-accredited zoos and aquariums, Certified Related Facilities,
Commercial Members, Conservation Partners and Society Partners may
post free unlimited online job listings as a member benefit.
Non-members can purchase job listings.Guest Services
Representative-Temporary Part TimeSubject to a collective
bargaining agreement.Background: The San Francisco Zoological
Society ("Society") is a non-profit institution that manages and
raises funds for San Francisco Zoo and Gardens ("Zoo"). The
Society's mission is summarized as the 3 c's: to connect our
visitors with wildlife so that they care about nature and
ultimately conserve it. The Society endeavors to meet or exceed the
standards of its industry peers, including those established by the
Association of Zoos & Aquariums ("AZA"). For over 25 years, the
Society has been continuously accredited by the AZA.Upholds the
Society's mission, core values (respect, professionalism,
resiliency, efficiency, equality) and other policies/procedures
outlined in the Employee Handbook and elsewhere.SUMMARY: The Guest
Services department supports the Society's first C: "connect." A
Guest Service Representative ("GSR") supports the Society's efforts
to connect with its nearly 1 million visitors and may be assigned
to one or more of the following areas:
- Admissions
- Membership Services Office
- Gate House
- Main Desk
- CarouselESSENTIAL DUTIES & RESPONSIBILITIES include the
following, but other duties may be assigned & required:ADMISSIONS:
- Collects cash or credit card payments for admission to Zoo and
for ride tickets
- Provides general information to Zoo guestsMEMBERSHIP SERVICES
OFFICE:
- Sells memberships, performs related functions and explains the
benefits of the membership
- Prints membership cards and distributes coupons
- Provides general information to Zoo guestsGATE HOUSE:
- Scan or tear admission tickets or vouchers
- Provides general information to Zoo guests
- Screen for compliance to Zoo Rules and Regulations (i.e.
service animals, skateboards)MAIN DESK:
- Operates telephone console and radio to receive and direct/send
incoming messages
- Distributes mail and oversees courier services (pick-up and
receipt)
- Receives and routes facsimile transmissions
- Orders copier, postage machine and other office supplies as
needed
- Maintains visitor logs and directs visitors as requested
- Provides general information to Zoo guestsTRAIN & CAROUSEL:
- Sells tickets at Ride locations
- Tests equipment before opening Carousel to patrons
- Collects tickets and moves controls to start and stop
Carousel
- Provides general information to Zoo guestsGENERAL:
- Ensures cleanliness and serviceability of admissions,
reception, and rides areas
- Reports all equipment, maintenance and supply needs to lead or
supervisor
- Interacts with Zoo guests courteously and offers proper
attention at all timesREQUIRED QUALIFICATIONS: To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.EDUCATION: High
school diploma or general education degree (GED).EXPERIENCE:
Minimum six months customer service and cash handling experience.
CPR training preferred. The Zoo's Red Cross CPR training will be
offered to interested candidates.OTHER QUALIFICATIONS: Minimum age
requirement 18 years.PHYSICAL DEMANDS: The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. While
performing the duties of this job, the employee is regularly
required to use hands; and talk or hear. The employee frequently is
required to stand and walk. The employee is occasionally required
to sit, reach with hands and arms, and climb or balance. The
employee must regularly lift and/or move up to 10 pounds and
occasionally lift and/or move up to 50 pounds.WORK ENVIRONMENT: The
work environment characteristics described here are representative
of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this job, the employee is
frequently exposed to moving mechanical parts, fumes or airborne
particles, and outside weather conditions. The noise level in the
work environment can be loud.Bilingual candidates are encouraged to
apply. EOE.Salary Range: $19.54-$21.24/per hour (effective
1/1/24)Please include a resume and a cover letter detailing your
experience as it relates to this position.
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Keywords: Association Of Zoos & Aquariums, Petaluma , Guest Services Representative-Temporary Part Time, Hospitality & Tourism , San Francisco, California
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