Concierge
Company: The Estate Yountville
Location: Yountville
Posted on: October 2, 2024
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Job Description:
CONCIERGEYountville, CA Laying in the heart of Napa Valley, The
Estate Yountville features two magnificent hotels that embody the
perfect getaway and retreat. Surrounded by vineyards, Michelin-star
restaurants and exquisite views in Yountville, our 22-acre haven
sits among one the most coveted viticulture regions in the world.
We invite our guests to immerse themselves in a redesigned Wine
Country experience in a delightfully vino-cultured manner: two
luxury hotels with decidedly different personalities - the vibrant
Hotel Villagio and its sophisticated counterpart, Vintage House, a
chic and tranquil sanctuary. A combined room-count of nearly 200
rooms and suites allows us to create a memorable experience for any
occasion! JOB SUMMARY:The Concierge is responsible for providing
attentive courteous and efficient service to all guests from
arrival to departure. The main focus is to engage every guest in
conversation and recognition as well as resolve any guest issues
immediately. The concierge is available to answer any guest
inquiries regarding the city events and attractions. This
individual will provide exceptional customer service to all of our
guests and will support other departments including Sales Front
Office and Bellman/Van as needed. Receive a $500 incentive payout
upon successful completion of 90 days in this position. ESSENTIAL
JOB RESPONSIBILITIES:Approach all encounters with guests and
employees in a friendly service-oriented manner.Maintain high
standards of personal appearance and grooming which include wearing
the proper uniform and name tag when working (per brand
standards).Maintain regular attendance in compliance with hotel
standards as required by scheduling which will vary according to
the needs of the hotel.Maintain a friendly and warm demeanor at all
times.Coordinate special events or special projects as
assignedAssists guest with problems with hotel servicesArrange
transportation needs for guestsResponds to inquiries with accurate
information regarding hotel features services and
assistance.Knowledgeable of daily functions VIP's and any other
special events occurring in or pertaining to the hotelProvide
information on the geographical area. Suggest site-seeing locations
and arrange toursBe familiar with all Hotel policies and house
rules as well as hospitality terminology.Have knowledge of and
assist in emergency procedures as required.Employees must at all
times be attentive friendly helpful and courteous to all guests
managers and all other employees.Ensure logging and delivery of
packages mail and messages as needed to guests and meeting
rooms.Use proper two-way radio etiquette at all times when
communicating with other employees.Attend meetings as required by
management.Perform any other duties as requested by management.
REQUIRED QUALIFICATIONS:High School diploma or equivalent
required.College course work in related field helpful.Experience in
a hotel or a related field preferred.Must be able to convey
information and ideas clearly.Must be able to evaluate and select
among alternative courses of action quickly and accurately.Must
work well in stressful high-pressure situations.Must be effective
in handling problems in the workplace including anticipating
preventing identifying and solving problems as necessary.Must be
effective at listening to understanding and clarifying the issues
raised by co-workers and guests.Must be able to work with and
understand financial information and data and basic arithmetic
functions.Must maintain composure and objectivity while under
pressure.Hotel Villagio & Vintage House offer an attractive
compensation and benefits package and the opportunity to be part of
a dynamic team.The above is intended to describe the general
content of and requirements for the performance of this job. It is
not to be construed as an exhaustive statement of duties,
responsibilities, or requirements. Nothing in this job description
restricts management's right to assign or reassign duties and
responsibilities to this job at any time.Hotel Villagio and Vintage
House are equal opportunity employers
(Minorities/Females/Disabled/Veterans)
https://www.theestateyountville.com/ PM22Compensation details:
25-30 Yearly SalaryPIb03eb56b7dc5-25660-35415571
Keywords: The Estate Yountville, Petaluma , Concierge, Hospitality & Tourism , Yountville, California
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